Dear user, please carefully consider the following points to optimally use the services and applications with the product.

Users’ entry into the BaKala website when using their personal profile, promotional schemes, BaKala visual media videos and other services provided by BaKala means being aware of and accepting the terms and conditions as well as the manner of using BaKala services. Please note that placing an order at any time also means the user’s full acceptance of all BaKala terms and conditions.

It should be noted that the terms and conditions contained herein supersede all previous agreements.

General rules

Please note that all principles and procedures of the company comply with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law. Accordingly, the user is also obliged to follow the relevant user regulations. If any changes are made to the rules, procedures, or services in the future, they will be published and updated on this page, and you agree that your continued use of the website constitutes acceptance of any such changes.

Definition of customer or user

A customer or user is a person who places an order or uses any services with the product using their user information entered in the registration form.

Also, since Ma Kala is an online retail website, according to the Electronic Commerce Law, a customer or consumer is any person who purchases goods or services for purposes other than business or professional occupation.

Electronic communications

When you use the company’s services, place an online order, make a purchase, or send an email to the company, these communications are conducted electronically. If your request complies with all relevant principles and procedures, you agree that the company may respond to your request electronically (via email, SMS, or other electronic services).

Additionally, the email address and phone numbers that the customer registers in their profile are considered the only official and verified contact details. All communications and responses from the company will be carried out through these channels.

To inform about events, special services or promotions, संकला may send emails or SMS to website members. If users do not wish to receive such emails and SMS, they can unsubscribe from receiving the संकला newsletter in their profile.

Privacy policies

With Kalo respects and protects the private information of individuals who use the site’s services.

With Goods is committed to protecting your privacy to the best of its ability and, in this regard, developing the technology needed to make your use of the site as safe and secure as possible. In fact, by using the With Goods site, you indicate your consent to this policy.

All content available through any of the company’s services—including text, graphics, logos, button icons, images, videos, downloadable and copyable items, data, and all content created by the company—is considered the property of the company. The right to use and publish all accessible content is exclusively owned by the company, and any use without written permission may result in legal action. Additionally, scripts, service names provided through any of the company’s services, and registered trademarks are also exclusively owned by the company, and any commercial use is subject to legal prosecution.
Users are not permitted to exploit or use the product lists, technical specifications, prices, or any derivatives of the company’s website or services for commercial purposes, including downloading or copying information for commercial use, data mining, robots, or similar data collection and extraction tools; all these rights are explicitly reserved by the company.
When using any of the company’s services, users are responsible for maintaining the confidentiality of their account and password, and all activities performed under their account or password are the user’s responsibility. The company sells products suitable for individuals under 18 years old; if users are younger than the mentioned age, purchases and payments must be made with the knowledge and consent of a parent or legal guardian. .

The only official reference we have approved for contacting you is the official website of this site, www.bigikala.com. We will not contact you by any other method than sending letters from the official and approved addresses on the site.
.

Registering, processing and sending orders

– Business day means Saturday to Thursday of each week, excluding public holidays, and all orders placed during business days and the first day after the holiday are processed. Ma Kal allows its customers to place orders 7 days a week and 24 hours a day.

-All orders placed on the company’s website are queued for processing through a proforma invoice sent via email.
The company always makes every effort to ensure accurate and timely delivery of all orders. However, if a product goes out of stock, even after the customer has placed an order, the company reserves the right to cancel the order or refund the payment. Alternatively, the customer may choose to replace the out-of-stock product with another item.

– In the event of a problem in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be deposited into the customer’s account within 24 to 48 business hours.

– محار مجاز است بدون اطلاع قبلی نسبت به توقف سفارش‌‏گیری جدید، اقدام و فروش خود را متوقف کند و کلیه سفارش‌‏های ثبت شده قبل از توقف سفارش‌‏گیری، پردازش و ارسال می‌‏شود. حق قطع فروش کلیه و یا بخشی از محصولات به هر دلیلی مانند اتمام موجودی کالا بدون اطلاع قبلی، برای با کالا محفوظ است.

– In the event of any error in the price and value of the goods available on the Bikal site, Bikal reserves the right to invalidate the order and purchase made by the customer. Bikal will deposit and return the funds received to the account declared by the customer as soon as possible, and the customer accepts this by entering the Bikal site and is aware of this and will not have any claims in this regard.

– Users must complete the order form with accurate and complete information when placing an order for their desired product. Clearly, if incomplete or incorrect information is provided, the user’s order cannot be tracked or delivered. Therefore, by providing an address, email, and mobile and landline phone numbers, the customer confirms their accuracy. If this information is not entered correctly or completely, the company may request additional details from the customer to ensure the accuracy and validity of the order. .Customers can also enter the name, address, and phone number of another person to pick up the order, and if the order amount has been prepaid, the recipient of the order must have an ID card when receiving the goods..

-Due to the system-based order registration, it is not possible under any circumstances to reissue an invoice or change its details, including changing an invoice issued to an individual to the name of a legal entity. Therefore, customers must pay careful attention when placing an order. If they require an invoice in the name of a legal entity, they should select the “Complete Legal Entity Information” option and enter the organization’s details during the order process to make a corporate purchase and receive an official invoice.

Also, the address that the buyer registers or selects as the recipient’s address will be included in the invoice, and it is necessary for those requesting an invoice in the name of a legal entity to pay sufficient attention to this point when placing an order, because changing the address listed on the invoice after the order is processed and confirmed will not be possible under any circumstances.

– On-site payment is not possible for orders sent via courier or orders exceeding thirty million rials, and it is necessary to settle the amount of such orders via card-to-card payment or online payment before sending.

-Order delivery is not possible in public places such as cafes, internet cafes, restaurants, hotels, etc., and the delivery address must be accurate and reliable.

– In the case of a credit purchase (using a discount code or voucher), after the cart is finalized, it is not legally possible to make changes to the shopping cart and change the invoice amount due to reasons such as canceling the purchase, deleting or changing the product or quantity of the product. If the customer requests any changes, the voucher or discount code will be invalidated and the amount cannot be refunded.

– In relation to the express delivery service of the online store with goods, the order will be delivered to the main door of the building (facing the street).

– It should be noted that adding an item to the shopping cart does not mean reserving the item and does not create any rights for customers. Also, before final registration, Any changes, including changes in inventory or price, will be applied to the item added to the shopping cart.
Therefore, customers who are willing and determined to make a definite purchase, especially regarding the products offered under the title of Amazing which have a limited quantity, are advised to finalize their order as soon as possible so as not to face the end of stock or price change of the products. It is worth noting that the order is only finalized when the users enter the shopping cart code ( dkc) receive their order and it is obvious that the seller has no responsibility for the goods left in the shopping cart.

Damage during transportation

The company always makes every effort to ensure that all orders reach customers across the country safely and without damage. Considering the secure and standard packaging of all shipments, delivery to any reputable shipping company chosen by the user and the provision of a tracking number (displayed in the shopping cart and notified via SMS) means that any incident occurring during transportation and delivery is the responsibility of the shipping company. The company will only compensate for damages if confirmed by the shipping company and solely to facilitate the tracking process. .

Damage caused by transportation must be reported to After-Sales Service within 24 business hours of order delivery, and the damaged item must be sent to After-Sales Service with the item, along with the official shipping company minutes and all accessories and invoices.

For more information, see the
Returns Procedures

page.

7-day trial period service with goods

In order to create value-added services, we have created the possibility of returning all goods within 7 days of delivery, in cooperation with all our suppliers, and any technical defect in the goods is covered by an unconditional replacement service beyond the product warranty service.

Also, product photos are for information and to help the customer make a purchase, and since there may be some differences in details with the original product, they cannot be used to declare a discrepancy. The criterion for the existence of a discrepancy in product specifications is the technical specifications listed on the website.

It is important to note that the defects reported by the customer are checked and reviewed by after-sales service experts with the product, and if a technical defect is confirmed, the product is subject to the use of the above service. Also, this service does not include technical defects that occur as a result of the user’s improper use of the product.

Physical damage caused by transportation is not covered by this service. For more information, please read the terms and conditions related to damage during transportation.

To use the 7-day replacement guarantee service, make sure that the product is well packaged and that all accessories and invoices are sent with it.

If the returned product is not received by the seller in its original condition, service is not possible and the product is considered out of exchange conditions.

If the damaged product is out of stock and the product cannot be replaced with a replacement product, the amount of the product can be refunded to the buyer’s account, and price fluctuations will not cause this amount to decrease or increase.

.

User comments

The purpose of creating the comments section on Ba Kala is to share the experience of buying and using the products that are sold. Obviously, the comments section on Ba Kala is different from other sites and social networks. In this section, each user is allowed to share their comments within the framework of the site’s terms and conditions and, after being reviewed and approved by experts, their comments will be visible on the site. It is understood that if the website’s rules are not followed in user comments, they will not be approved and, consequently, will not be displayed on the site. The company bears no responsibility for the accuracy or inaccuracy of the published comments. Displaying user comments on the website does not constitute the company’s technical approval of their content; therefore, users are kindly requested not to base their choices or decisions solely on these comments.

1. Write Persian and use the Persian keyboard. It is best to avoid using too much space, dragging letters or words, or using the same letter or word repeatedly, emoticons, and emojis in the text.

2. Choose a title for your comment or review that is relevant to the text. A good title will encourage users to read your comment.

3. User reviews should include the strengths and weaknesses of the product in practical use and personal experience, and the advantages and disadvantages should be listed in a summary and headline in the designated space. It is necessary to avoid exaggerating and magnifying the advantages or disadvantages of the product as much as possible.

4. A proper review is one that does not consider only the disadvantages or only the advantages; but rather realistically examines the disadvantages and advantages of each product side by side.

5. Given the differences in the level of different products and the major differences in their prices, it is necessary to review each product based on its price, not in absolute terms.

6. To respect the time of site visitors, it is necessary to remove unnecessary content when writing a review and include only necessary and useful content in your review.

7. Due to the structure of the comments section, please refrain from asking questions or requesting guidance in this section and instead ask your questions or requests for guidance in the QA section.

8. Users posting comments are required to use respectful language and avoid insulting other users or other people. Obviously, any insult to a person or people and the use of inappropriate words will result in the user’s comment not being approved.

9. The comments section of the site is different from the discussion forums; therefore, to maintain the structure, topics outside the framework of discussion and dialogue will not be approved.

10. All users have the right to publish their opinions on the site, provided that they comply with the rules; therefore, even if you find a comment to be far from reality, biased, or wrong, you should not address or criticize the commenter. Each user can only express his or her own opinion and leave the judgment to the readers of the comments.

11. You can be informed of price changes through the price change chart on the site; therefore, do not mention the “price” amount in the comments section, do not ask about it, or give any comments.

12. In your comments, avoid exaggerating or exaggerating the product’s strengths or weaknesses. Obviously, any exaggerated or unrealistic comments will be disapproved as much as possible.

13. Due to the site’s responsibility for the links contained therein, you should not include links to other sites in your comments. Be careful to avoid linking (sending) other users to other sites and including email addresses or social media usernames as much as possible.

14. Only comments that are related to the product in question will be approved; therefore, do not raise miscellaneous and unrelated discussions about the product.

15. Users can express their criticism of any part of the product in the relevant section; therefore, do not write any criticism about the site or its services in the comments section.

16. Please note that you should never post anything in the comments that you are unsure about; also, avoid reposting rumors or unreliable information about products.

17. It is best to post content in this section that is useful to site visitors; therefore, avoid posting any personal, irrelevant, or unnecessary content in this section.

18. It is necessary to record your comments in writing and avoid shortening words or using colloquial language as much as possible. Using written language that can be displayed on the site is a requirement for approving users’ comments.

Conditions for submitting a question or answer:

– It is better to keep the questions and answers short and concise; Persian language, calligraphy, and writing style should also be observed.

– To be aware of price changes, use the price change chart on the site and never ask about “price” in the QA section.

– Avoid asking questions about the addresses of other physical or online stores and using links.

– Write your question only once and under the product you are interested in.

– Avoid registering personal information such as email, contact number, and social media usernames in the QA section.

Please note that comments or questions and answers should only be related to the product, so to follow up or ask about an order or use after-sales service, use the

“Contact Us”


page form by selecting the subject of order follow-up or after-sales service and raise your question or request.

To send your other requests or suggestions, please use the form on the
“Contact Us”

page or send an email to info@test.com. Also, send your criticism or complaint to the email address complaint@test.com.

content

The company makes every effort to provide all of its services accurately and relies on authentic sources, references, and product manufacturers to produce content.
It should be noted that the company does not guarantee that product descriptions or other content on the website are free from errors. If a product offered by the company differs in any way from the information provided on the website, the only remedy is to return the product before use and in its original condition.

The website with goods does not accept any responsibility for the deletion of its site pages or dead links. The site services are provided as is and the website with goods is not responsible under any circumstances for the delay or non-functioning of the site, which may be caused by natural factors, human forces, internet problems, failure of computer equipment, telecommunications, etc.

The company’s website may offer services with public participation features, known as collective services, such as chat rooms, bulletin boards, discussion forums, reviews, news groups, friend networks, and other services designed to facilitate your interaction with others (whether on a public scale, like forums, or on a private scale, like private friend networks).
You agree to use these collective services only to post, send, and receive messages that are appropriate and relevant to the specific service.

© All contents of the site are subject to copyright law and belong to the site.

Pricing policy

The pricing policy at Ba Kal is based on the principles of customer-centricity and respect for consumer rights. The prices offered for goods at Ba Kal are retail prices, which are often set by the manufacturer or supplier of that product in an approved manner, and other goods are priced based on the model and specifications, as well as similar goods in the market.

Out of respect for users and given the wide range of products, the company cannot guarantee final prices and stock availability before an order is placed. In very rare cases, due to market fluctuations or pricing errors, if an order cannot be fulfilled, the company is obliged to notify the ordering customer as soon as possible and cancel the order. It should be noted that if the price of a product decreases after an order is placed, the order will be updated and the new price applied. Packaging, shipping, and insurance costs may be calculated separately depending on the order conditions, as indicated in the shopping cart form. .

Amazing offer incentive plan

The “Amazing Promotion” is designed to create a positive shopping experience for users, featuring a selection of products with much greater discounts than regular special sales, available for order only for a limited number of hours each day. If, due to high demand, a product runs out of stock earlier than expected, its status will change to “unavailable,” and it cannot be ordered.
If a product is added to the shopping cart the day before the Amazing Promotion and qualifies for the promotion during processing, the promotional price will apply. Since this promotion is solely a limited-time purchase incentive, the company has no obligation regarding quantity-specific orders; coordination for quantity-based sales will be made if possible.
Additionally, products purchased through this promotion do not earn reward points. Shipping costs for the Amazing Promotion are fixed per product and cannot be changed. .

Representation

Malak does not have any sales or after-sales service representatives anywhere in the country, and all services, financial transactions, and services that can be provided are processed through the head office. Please report any such violations to Malak’s public relations department for legal action.

coercive power

All the terms and conditions stated are applicable under normal circumstances and in the event of any force majeure, the company has no liability whatsoever.

With the product, we are committed to respecting the privacy of our users. If you observe any violations, please inform us through the mentioned communication channels.